The Jabra LINK 265 gives supervisors an effective way to train their agents in a softphone environment. The USB Y-training cable connects two Jabra Quick Disconnect (QD) headsets to one PC, so supervisors can either join their agents? conversations or stay muted and listen. Benefits include: Stay Muted or Join the Call – The Y-training cable connects you to your agent’s call so you can listen in and stay muted, or join the conversation. Agent and supervisor can mute independently of each other.
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