“Provided by Polycom, the Premier Family of Support Services delivers consistent, high quality support across all Polycom product lines. Select the level of support required for your organization. Service Included: Advance parts replacement Location: Shipment Full Contract Period: 1 year Response Time: Next business day Service & Support: Extended service agreement – advance parts replacement – 1 year – shipment – response time: next business day New releases update – 1 year Technical support – phone consulting – 1 year – availability: business hours / Monday-Friday Product info support – web knowledge base access – 1 year Technical support – inspection – 1 year – availability: business hours Type: Extended service agreement Service Included: Advance parts replacement Location: Shipment Full Contract Period: 1 year Response Time: Next business day”
|