Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management

This is the eBook version of the printed book. Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology-and avoid the staggering costs of technology failure-you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it.

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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management

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